Thanks for reaching out on our Xfinity Community forums @user_707c6u!
While we will be sorry to see you go, we would be happy to assist you with this process.
To get started, please reach out to us by sending a Direct Message* with your full name and service address. Once we have you verified on the account, we can continue to assist you with addressing your request.
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
“I am cancelling my Xfinity Internet service effective tomorrow. My service has been down for three days and Xfinity has failed to restore my service or send a technician. I will switching to another provider tomorrow. Please confirm the cancellation date, final balance, and any equipment that I need to return.”
@user_6zxnz5 Sorry for the trouble with the service. We can help look into this for you. Please send us a Direct Message with your full name and service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityCliff
Official Employee
•
531 Messages
1 month ago
Thanks for reaching out on our Xfinity Community forums @user_707c6u!
While we will be sorry to see you go, we would be happy to assist you with this process.
To get started, please reach out to us by sending a Direct Message* with your full name and service address. Once we have you verified on the account, we can continue to assist you with addressing your request.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
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user_6zxnz5
Visitor
•
1 Message
13 hours ago
“I am cancelling my Xfinity Internet service effective tomorrow. My service has been down for three days and Xfinity has failed to restore my service or send a technician. I will switching to another provider tomorrow. Please confirm the cancellation date, final balance, and any equipment that I need to return.”
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