Cancel service

Hello @user_l17s7p, thank you for taking the time to leave a post. Sorry to hear about the difficulty you've experienced trying to disconnect your service. I can certainly understand how frustrating and stressful it must be to make multiple calls, receive confirmation that your disconnect request was being processed, and then find that nothing has changed, especially with an upcoming international move. This is not the experience we want for our customers.  We'd be happy to take a closer look and help ensure your request is properly addressed. To protect your account information, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.