Thanks for posting on our community forums, user_8u738f. I'm sorry to hear you'd like to cancel the service. Is there a particular reason for the cancellation? Or anything we can do to turn this around?
Understandable, user_8u738f. We can help with your request. Could you please send our team a Direct Message with your name and service address?
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDilary
Official Employee
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