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Ravenartist's profile
Ravenartist
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Conversationalist
1st Like

Contributor

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32 Messages

Tuesday, August 4th, 2026 6:15 PM

Cancel service

I need to cancel my Xfinity internet service. My bill went up by a lot after my promotion ended and it's not competitive with current offers from other companies. Been with Xfinity for a long time but I cant afford the new price for my 1GB service. 

Question

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Updated 

3 days ago

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XfinityRaul

Official Employee

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3K Messages

14 days ago

@Ravenartist We would hate to lose you as a customer, especially before taking a look at your account to see what promotions are available in your area. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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user_0e162q

Visitor

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1 Message

3 days ago

I'm also trying to cancel my Xfinity Internet service without calling. The cancellation option isn't available in my account, the Xfinity Assistant just goes in circles, and I don't have the Direct Messaging icon on the forum. Can an Xfinity Support representative help me cancel through a private message?

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XfinitySean

Official Employee

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874 Messages

Hey there user_0e162q, thanks for joining us here in the community forums! We'll be sorry to see you go, but our team can definitely help you with getting your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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