Visitor
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2 Messages
Cancel service
I need to cancel both my Xfinity Internet/WiFi and Xfinity TV services. I do not want to make a phone call. Please process the cancellation through this message and confirm the final service date and any equipment I need to return.
EG
Expert
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121.3K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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514 Messages
4 days ago
Hi there. Thank you so much for reaching out on our Xfinity Community Forum about cancelling your service. I'll be happy to assist To further assist, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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