Cancel service

I am formally requesting cancellation of my Xfinity cable TV service, effective as soon as possible. I have made multiple attempts to cancel and have been unable to complete the process.

Please process my cancellation, confirm the effective disconnection date in writing, advise me of any final balance, and provide instructions for returning any rented equipment.

I am not requesting a change of plan or a promotional offer. I am requesting cancellation. Please confirm when this has been completed.

Responses

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Selected Oldest First

XfinityPaula

Official Employee

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2.4K Messages

6 days ago

user_lcnx2k Good morning to you! Thank you for reaching out to us on our Xfinity Forums for help with closing the account. I'm sorry that you need to end your services, but I would be happy to help you out.

Before I can set up closing the account I need you to send us a direct message with your name and service address so that we can locate and verify the account. From there we will set up the cancellation.

For equipment returns you can always bring your leased devices back to a Xfinity store or visit xfinity.com/returns for options to return via mail.

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_lcnx2k

Cancel service

XfinityPaula

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