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whitebread26
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Visitor

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2 Messages

10/14/2026 10:23 PM

Closed

Cancel service

How can I cancel my service without making a phone call or going into a store location? I am unable to find a way online. 

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Updated 

5 hours ago

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XfinityAdrienne

Official Employee

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2.4K Messages

5 hours ago

I am happy we were able to get everything resolved with closing the account with you, @whitebread26! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day. 

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XfinityJeffB

Official Employee

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839 Messages

18 hours ago

 

Hello whitebread26, thank you for taking the time to reach out here in our Xfinity Community forum. we will be sad to see you go, but we are here to help you. Wihtout posting any private information, may I ask why you are cancelling? If it is something we can assist you with, and/or fix, I would be happy to do that.

 

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whitebread26

Visitor

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2 Messages

18 hours ago

I’ve switched to fiber internet that is half the cost and twice the speed. Additionally the number of Xfinity outages in my area had gotten ridiculous. 

Please let me know how to complete the cancellation process through direct message or email. I do not want a phone call.

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XfinityJeffB

Official Employee

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839 Messages

Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.


For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

 

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