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user_bdncsm Welcome to our community forum! Although I'm sad to see you go, you've reached the perfect team to help you manage your Xfinity account and services. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.