Visitor

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2 Messages

Tuesday, August 25th, 2026 6:08 PM

Closed

Cancel TV but keep Internet

I would like to remove TV service from my account while retaining my existing 1 Gig Internet service and current Internet promotion. Can an Xfinity employee assist me with making this change?

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Selected Oldest First

Accepted Solution

Official Employee

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3.5K Messages

7 days ago

 

user_2mop5j, Hi there! Thanks for reaching out! We'd be happy to take a look at your account and review the options available. In many cases, we can remove TV service while keeping your internet service active. Whether your current internet promotional pricing can remain unchanged depends on the specific promotion and how it's bundled with your existing package. As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines. I see that you already sent one, so I will proceed with working with you in a direct message. Thanks for your patience, and talk to you soon. 

 

Visitor

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2 Messages

9 hours ago

I ended up calling, thank you.

Official Employee

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2.2K Messages

I am happy to hear that you were able to get everything resolved by calling, @user_2mop5j! Please don't hesitate to reach out to us here if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day. 

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