Visitor
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1 Message
Cancel TV plan
I want to cancel my TV plan but keep my internet. I didn't have the option in plan builder to remove TV. Is there an online option to do this or do I need to call?
Visitor
•
1 Message
I want to cancel my TV plan but keep my internet. I didn't have the option in plan builder to remove TV. Is there an online option to do this or do I need to call?
XfinityJamesC
Official Employee
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3.2K Messages
8 days ago
Greetings, @Shermanandrew24! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your service package. You have definitely come to the right place for assistance.
If your TV is bundled with your Internet (which is extremely common), your Internet service will need to be repackaged without the TV service. This can cause issues, especially if your package included an Internet service tier that we no longer offer. The good news is, this can be fairly easy to overcome. We may just need to make a few adjustments with you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you here, so you won't need to call in.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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