Visitor
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1 Message
Cancel TV
I'm now 2 hours in to attempting to cancel only the TV portion of my package. I tried to "manage my plan" through the app and website but that page doesn't load. I cleared the apps cache and even turned off my phone's Wi-Fi but that page won't load. So I used the chat feature. The first rep tried getting me to sign up for other offers after I told him my bill went up $54 and I didn't y use the cable. Then our chat got disconnected. So I started a new chat. That rep tried to increase my Internet and cancel my TV. When I told him to leave my Internet the same just cancel the TV he scheduled me a call back for tomorrow. PLEASE for the love of God just cancel the TV portion of my package. If I have to go into a store just to remove cable I'm going to find another provider for Internet and Mobile. This is beyond frustrating!
XfinityCarolyn
Official Employee
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248 Messages
1 day ago
@user_iixy1u Thanks for reaching out to us about cancelling your TV service. Sorry to see you go, but I would be more than happy to assist you today. To assist further, I need to verify and access your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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