Visitor
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8 Messages
CANCEL YOUR SERVICE
Xfinity doesn't care about your experience. They just want to charge you more and more if you’re not complaining. Dont bother asking to lower your rate, the representatives seem to be instructed to not allow you to lower your rate, it’s such a pain. I canceled my service and was still sent new routers streaming box and I went in person just to have a worse experience. I was called back and encouraged that the issue would get resolved just to learn I was misinformed several times. Xfinity doesnt care, I’ve been trying to fix the new issue, new charges, new accounts they made when all I wanted was to lower my existing rate. A supervisor gave me an invalid complaint email. This company’s customer service department is absolute trash. You’re better off just seeking a new plan with another provider than even trying with these people.
XfinityRichard
Official Employee
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2.9K Messages
16 days ago
Hi there, @user_3t6lnm ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about your experience you had. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_3t6lnm
Visitor
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8 Messages
16 days ago
they don’t care to read what you’re writing, and refuse to transfer to a supervisor
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user_3t6lnm
Visitor
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8 Messages
16 days ago
supervisor gave an invalid complaint email.
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user_3t6lnm
Visitor
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8 Messages
16 days ago
Refusing return equipment by mail. Incorrect prorated calculation.
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