Visitor
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1 Message
cancel
I want to cancel my service I don't have time for a phone call. I don't want other services. I want to cancel. It shouldn't be this hard.
Visitor
•
1 Message
I want to cancel my service I don't have time for a phone call. I don't want other services. I want to cancel. It shouldn't be this hard.
Accepted Solution
XfinityDuron
Official Employee
•
162 Messages
25 days ago
Hello @user_pvnwyq I will be more than happy to help you with your request. To further assist I will need you to send me a direct message with the name and address of the account you are looking to discontinue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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