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user_6ed852
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Wednesday, January 21st, 2026 2:14 PM

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Hi. Please cancel my WiFi, I have gotten new service. 
name: [Edited: "Personal Information"]

address: [Edited: "Personal Information"]

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12 days ago

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XfinityPeterH

Official Employee

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2.6K Messages

12 days ago

 

user_6ed852 Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We can help you process this request. Since you have already sent us a DM we will continue with you there.  

 

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user_6ed852

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Sorry about that, it wasn’t intentional!

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12 days ago

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XfinityPeterH

Official Employee

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2.6K Messages

 

user_6ed852 No harm done. We are required to say that. You are all good. :-)

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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