Hello @user_99evej We'd be happy to help accommodate any account changes you want to make. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
@user_99evej, we want to thank you for reaching out on the Community Forum for support with removing TV service and getting a new rate on your internet. It was a pleasure to work with you! Never hesitate to create another public post for any of your future account and service needs!
XfinityMatthew
Official Employee
•
1.5K Messages
22 days ago
Hello @user_99evej We'd be happy to help accommodate any account changes you want to make. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityFrank
Official Employee
•
2.1K Messages
18 days ago
@user_99evej, we want to thank you for reaching out on the Community Forum for support with removing TV service and getting a new rate on your internet. It was a pleasure to work with you! Never hesitate to create another public post for any of your future account and service needs!
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