user_fswhgp Hi there! We are sorry to hear you will be leaving the Xfinity Family, but our team can help!
Can you please send us a direct message with your full name and service address so we can take a closer look?
How to send us a direct message:
- Click “Sign In” if necessary. - Click the “Direct Messaging” icon. - Click the “Start new conversation” icon, which looks like a pencil and paper. - In the “To:” line, type “Xfinity Support.” - As you type, a drop-down list will appear. Select “Xfinity Support” from that list. - An “Xfinity Support” graphic will replace the “To:” line. - Type your message in the text area near the bottom of the window. - Press Enter to send it.
user_7dktou Hello! Thank you for reaching out. We'll be happy to help you in any way we can. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAirelle
Official Employee
•
3.3K Messages
7 days ago
Can you please send us a direct message with your full name and service address so we can take a closer look?
How to send us a direct message:
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
Talk to you there!
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