We definitely hate to see you leave @user_eq844z , and we truly appreciate the opportunity to have served you. I can assist you further with your disconnection request if you can please send me a DM with your full first and last name along with your full service address so that I can assist you further.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
It was a pleasure chatting with you in private today, @user_eq844z . I have successfully processed your disconnection request as requested. Thank you for allowing us the opportunity to serve you. While we're sorry to see you leave, we truly appreciate your business and the time you've spent with Xfinity. If your service needs change in the future, we hope you'll consider giving us another opportunity to serve you again. On behalf of the entire Xfinity team, thank you for being a valued customer, and we wish you all the best moving forward. 💙
EG
Expert
•
119.7K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.5K Messages
11 days ago
We definitely hate to see you leave @user_eq844z , and we truly appreciate the opportunity to have served you. I can assist you further with your disconnection request if you can please send me a DM with your full first and last name along with your full service address so that I can assist you further.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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0
XfinityRichard
Official Employee
•
3.5K Messages
11 days ago
It was a pleasure chatting with you in private today, @user_eq844z . I have successfully processed your disconnection request as requested. Thank you for allowing us the opportunity to serve you. While we're sorry to see you leave, we truly appreciate your business and the time you've spent with Xfinity. If your service needs change in the future, we hope you'll consider giving us another opportunity to serve you again. On behalf of the entire Xfinity team, thank you for being a valued customer, and we wish you all the best moving forward. 💙
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