Hey there, @user_uimhk6! Thank you for creating a post to get started. We appreciate your patience, and our team is more than happy to help if you still need it! We might even be able to simply update the order from shipped equipment to store pick-up if the option is available. Were able to go into the store already, or would you like for us to take a closer look at things?
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinitySara
Official Employee
•
2.9K Messages
3 days ago
Hey there, @user_uimhk6! Thank you for creating a post to get started. We appreciate your patience, and our team is more than happy to help if you still need it! We might even be able to simply update the order from shipped equipment to store pick-up if the option is available. Were able to go into the store already, or would you like for us to take a closer look at things?
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