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user_iihsom
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Visitor

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3 Messages

09/12/2026 6:03 PM

Canceled service

I called yesterday to cancel my service. I haven't received an email confirming this and when I log into my account it shows as active. 

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10 days ago

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XfinityJeffB

Official Employee

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704 Messages

10 days ago

Hello user_iihsom, Thank you for reaching out here in our Xfinity Community forum. I'm sad to hear you left, but I will be happy to assist you and take a look to verify for you. I see you sent us a DM already, and I will continue with you there. 

 

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XfinityJeffB

Official Employee

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704 Messages

10 days ago

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

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user_uk72c2

Visitor

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1 Message

10 days ago

I don’t have a direct message option on my app to cancel only a bot. Please cancel my service 

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XfinityEricB

Official Employee

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3.6K Messages

 

user_uk72c2 Thanks for reaching out to us for help with your cancellation request. Sorry to hear you will be leaving us, but we can certainly help you with getting the service cancelled. I'll need account information in DM to access and authenticate the account to process your request. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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