Visitor
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1 Message
Canceled service
I canceled the service at the end of August (29th) and returned the equipment shortly thereafter.
But xfinity is still billing me. The automated assistant does not seem to be able to handle the topic.
How do I communicate with a human?
XfinityNatalie
Official Employee
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1.1K Messages
1 hour ago
Greetings, user_ywohzf! Thanks for taking the time to reach out with your billing concerns after cancellation. Usually, when services are disconnected in the middle of a billing cycle, there will be one final statement that is generated to reflect the adjustment difference. You can learn more at the XFINITY Disconnection FAQ. However, if that is not the case for your account, we will be more than happy to help rectify this matter. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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