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jevins
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Friday, October 10th, 2025 7:56 PM

Canceling Internet Service

Hi, how do I go about canceling my Xfinity internet service? I'm not seeing an option online.

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3 hours ago

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user_AlB

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2 Messages

4 months ago

I have same question

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XfinityDena

Official Employee

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4K Messages

I can assist you with disconnecting services. @user_AlB Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_AlB

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2 Messages

Thanks XfinityDena, I was helped on this forum chat by another Xfinity support member.  Appreciate you responding.

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4 months ago

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XfinityBenny

Official Employee

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1.3K Messages

4 months ago

@jevins Thanks for adding a post to the community. For customers that want to stop service on the next billing cycle, we have this https://www.xfinity.com/cancel page to set up the request. For customers that need to stop service immediately, it is best to call in to our support or add your own post to the forum like you just did. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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jaamorri

Visitor

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1 Message

Hello, I am trying to cancel my home internet plan. Please let me know how to do this online.

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5 days ago

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XfinityVictor

Official Employee

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1.9K Messages

 

jaamorri Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_eia4ua

Visitor

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1 Message

3 days ago

I want to cancel my internet service.

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XfinityAlfonso

Official Employee

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2.3K Messages

Good evening user_eia4ua thanks so much for reaching out and adding your voice to the conversation! If I can ask, was there a particular reason you're closing the account? Is this related to a military Permanent or Temporary Change of Station? Are you movig to a new address, and would like services moved? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_1a0428

Visitor

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1 Message

3 days ago

Hi I too would like to cancel my home internet service.

and before you ask, the fact that i have to do it in this insane roundabout way — leave a message on a post on a community forum, wait for a bot to invite me to direct message it, explain my reasons and hope they are deemed worth — IS WHY.[Edited: "Inflammatory"]

(edited)

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XfinityEricB

Official Employee

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3K Messages

 

user_1a0428 Thanks for reaching out to us here on our Forums page for assistance with closing your account. Sorry to hear you will be leaving us, but I can certainly assist with getting your request completed. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

user_brmycj

Visitor

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1 Message

1 day ago

I have this same question 

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user_g0qgx4

Visitor

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1 Message

3 hours ago

I would like to cancel my tv service and keep my internet.  

1

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XfinityMarcus

Official Employee

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2.1K Messages

user_g0qgx4 thanks for using the Xfinity Community Forum. Making account changes is our specialty, so let's dive into your account together to ensure you have the best services to fit your household needs going forward. Can you send over a direct message with your full name and complete service address for me to get started?

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

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