Skip to main content

    Support

    Offers

U
user_tlv1y8
1st Topic
1st Reply

Visitor

 • 

5 Messages

Friday, July 4th, 2025 10:06 PM

Canceling my Xfinity service after a decade as a customer

Xfinity is awful, and always has been. But it is now the worst it has ever been. Three months after canceling my service at my prior address, and many hours of calls, they continue to charge me. I’ve been told four times now that the problem is solved and I’d be reimbursed. To date, I have not been reimbursed, and I continue to be charge $110 per month. So, I found a provider at my new address that is not owned by Xfinity/comcast that charges only $40 per month for excellent service. Goodbye Xfinity. You just lost a longtime customer. But you don’t care. You are liars and frauds.

Question

 • 

Updated 

11 hours ago

 • Edited

21

2

0

XfinityMarshante

Official Employee

 • 

202 Messages

1 day ago

Hello @user_tlv1y8, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having billing issues after cancelling services at your previous location. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

2

0

user_tlv1y8

Visitor

 • 

5 Messages

You are hilarious. I have already done that so many times. You all say the same thing. “Rest assured, we will fix this, blah blah blah.” I’m not putting in any more energy. If you want to investigate, the latest ticket number I was given is 1001981854992094. But you won’t, because you never do. I’m done with you.

Like

Reply

1 day ago

0

XfinityJustinM

Official Employee

 • 

136 Messages

@user_tlv1y8, I see that you have had a difficult time getting things resolved. Our digital care team is a coroprate escalations team, and we do all that we can every day to make sure our customers issues are resolved. I understand that you are no longer a customer, and we wish you the best. With that being said we still want to make sure that you are treated fairly. The number that you provided does not look like a ticket number, so there is not much I could do with that. Our team should not have to create a ticket, things sound pretty simple on this one. 

For us to be of assistance we will need to speak with you in direct message, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

user_tlv1y8

Visitor

 • 

5 Messages

16 hours ago

I am still a customer. I am paying for two accounts, including the one I canceled months ago. But you are not letting me close it. So I intend to leave Xfinity altogether. And the fact that you say the ticket number does not look valid speaks volumes about your atrocious customer service, and further reinforces my contention that you have no intention of assisting me. I’ve sent dozens of direct messages already, so quit telling me to do that. Time to lawyer up.

(edited)

5

0

XfinityGabriel

Official Employee

 • 

2.4K Messages

 

user_tlv1y8, This is definitely not the experience that we like to hear about or how we want you to feel. We truly want to help and turn this around. Have you sent direct messages over our forums page? Our team of experts are dedicated to resolving cancellation requests such as this over social media in a timely manner. We will surely miss your business. In order to further assist, we need to ensure we pull up the correct account with your first/last name and full address. Please feel free to send that in a direct message by clicking the "direct message" icon in the upper right page of our forum page and we can continue to assist publicly. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 hours ago

0

user_tlv1y8

Visitor

 • 

5 Messages

I don’t know how to be any more clear about this, and the fact that you keep hitting me with canned responses further proves that you are not listening to me.

(edited)

Like

Reply

15 hours ago

0

XfinityGabriel

Official Employee

 • 

2.4K Messages

user_tlv1y8, I can definitely hear where you are coming from and want to help with closing that account for you on our end since you are not able to close it on your end. In order to close the account, we will just need to pull up the account and take a look at what's going on. In order to pull up the account, we will just need your name and address sent in a direct message for security purposes.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 hours ago

0

user_tlv1y8

Visitor

 • 

5 Messages

Forget it. I'll call my credit card company and instruct them to block any further charges from Xfinity. The Xfinity website has been mostly non-functional for days now. You're disgusting. 

(edited)

Like

Reply

11 hours ago

0

XfinityGabriel

Official Employee

 • 

2.4K Messages

This is definitely not how we want you to feel, and we truly want to help. If you give our team of experts an opportunity over our forums page, we will do everything within our power to turn this around. If you change your mind, please feel free to send us a direct message with your name and address so we can help. user_tlv1y8

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 hours ago

0

forum icon

New to the Community?

Start Here