Visitor
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1 Message
Canceling service
I need to cancel my service and won't even receive a call back until next Friday. We are now using AT&T and need to get this done ASAP. It should not be this difficult to cancel service.
Visitor
•
1 Message
I need to cancel my service and won't even receive a call back until next Friday. We are now using AT&T and need to get this done ASAP. It should not be this difficult to cancel service.
Official Solution
XfinityBradM
Official Employee
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1.1K Messages
14 days ago
Thank you for working with our team to get that change completed. We hope you keep us in mind when you're shopping for another entertainment provider!
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XfinityEricB
Official Employee
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3K Messages
15 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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