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user_45ajkk
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Visitor

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1 Message

Wednesday, July 22nd, 2026 12:38 PM

Canceling service

Hi, back in June, I moved to a new address. I chatted with someone at Xfinity to cancel service. They said it would be done. Almost a month later and it has not been done. Service is still active at my previous address and have already been charged for a month. 

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Updated 

9 days ago

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XfinityPeterH

Official Employee

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2.9K Messages

11 days ago

 

user_45ajkk Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. That said since you have already sent us a message we will continue to work with you there and get everything resolved.

 

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XfinityJustinC

Official Employee

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2.5K Messages

9 days ago

@user_45ajkk I appreciate your time working with me so far while helping to get the account disconnected and ensure the billing updated correctly for time service wasn't used. With the equipment now returned, this will start the refund process. I shared this great document in our direct message conversation on what to expect for the refund if not returned to the last payment method used in case it may help other Xfinity Forum community members who may see this post: https://www.xfinity.com/support/articles/refunds-from-xfinity

Now that we're just waiting on that last step for the refund to get processed. I do want to make sure that is returned, so will make sure to continue to follow along and will keep in contact with you in our DM. Have a nice upcoming weekend. 

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