Good day user_v3di2p and thanks for coming to our community for help! We hate to lose you as a member of the Xfinity family, but above all we always want to help make any request you have as easy as possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinitySeth
Official Employee
•
1.6K Messages
7 days ago
Good day user_v3di2p and thanks for coming to our community for help! We hate to lose you as a member of the Xfinity family, but above all we always want to help make any request you have as easy as possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be more than happy to look into this for you.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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