Visitor
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1 Message
Canceling through DM
I’d like to cancel my Xfinity Internet service. Please let me know how I can complete the cancellation through Direct Messaging. Thank you!
Visitor
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1 Message
I’d like to cancel my Xfinity Internet service. Please let me know how I can complete the cancellation through Direct Messaging. Thank you!
EG
Expert
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120.1K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.5K Messages
6 days ago
@user_1k3g81
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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XfinityDena
Official Employee
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4.5K Messages
5 days ago
@user_1k3g81 Thank you for working with us. We at Comcast will miss you. If you do give us another chance to provide your household with services in the future, we will be happy to have you around. I wish you the best on your journey and thank you for being the best part of Comcast.
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