2 Messages
Cancellation Email NOT initiated by me
Like many others over the years (I see Reddit, X, and Xfinity Community posts), I received an email 4hrs ago with the subject "We received your cancelation request"
I never initiated one. The last day of service IS today. On signing in, there's a message stating "there's a pending order on your account." No matter what I do, there is no other info about this supposed pending order.
To make matters worse, the Xfinity website seems to be having some major issues. I can't access parts of it, including to double-check that my payment method is current. I get "that's not working right now" messages, or parts of the site get stuck in loops.
This is all ridiculous. Completely unnecessary problems. Please, fix.
EG
Expert
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109.9K Messages
21 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
21 days ago
Hi user_dpnzp7, thanks for visiting our Xfinity Forum! We value your time and appreciate you being a customer with us, so it's upsetting to hear about the unnecessary problems you're running into. My team is here to support you and would be more than happy to assist you with further looking into this cancellation email. We promise to help get this all sorted out.
To better look into this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_dpnzp7
2 Messages
21 days ago
Well, our internet didn't shut down. Hoping this is some weird glitch that recurs for some people. I'll reach out to the Digital Care Team officially if any other strangeness happens.
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