1 Message
Cancellation information -URGENT
Hi I received an email saying you guys are working on my cancellation request af my current address. I just moved to the Lakewood address and DID NOT request to cancel my services… please do not cancel!
1 Message
Hi I received an email saying you guys are working on my cancellation request af my current address. I just moved to the Lakewood address and DID NOT request to cancel my services… please do not cancel!
XfinityRay
Official Employee
•
2.2K Messages
26 days ago
Hi there, @user_s2v5hw! Thank you for letting us know about the notification you saw. You did the right thing by reaching out to us right away! We can only have one account per address in our Central and NorthEast regions. This happens when a customer has an account at your same address or puts in an order to start a new account at your location. We can get this all fixed for you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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