Visitor

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2 Messages

Monday, December 29th, 2025 6:52 PM

Cancellation of Services

@XfinitySupport I need to cancel my services... I never receive callbacks and do not have options for direct messaging. I've been on hold on the phone for about an hour now. Can someone please help?

Oldest First
Selected Oldest First

Official Employee

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2.2K Messages

3 days ago

 

user_l1g63j, Thanks so much for reaching out to Xfinity Support. We can help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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