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user_jc663b
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Visitor

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2 Messages

09/19/2026 3:42 AM

Cancellation of Xfinity Internet

Hi Xfinity Support,

I would like to cancel my Xfinity internet service. Can an agent allow the direct message function so I can send a DM please? Thanks! 

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3 days ago

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XfinityRaul

Official Employee

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3.1K Messages

3 days ago

@user_jc663b I'm sorry to hear you're looking to cancel your internet service with us. Is there a particular reason as to why you'd like to disconnect the account? Is there anything I can do to help change your mind?

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user_jc663b

Visitor

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2 Messages

I am moving and my new place already includes internet service. 

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3 days ago

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XfinityThomasD

Official Employee

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2K Messages

Gotcha. No worries, we should be able to help you here. Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 days ago

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XfinityThomasD

Official Employee

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2K Messages

3 days ago

Thanks for working with my team today. There was already a pending cancellation order, but we were able to change the date for you to have it completed sooner. Feel free to create a new post if you ever have questions in the future.

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