Cancellation Request

I didn’t want my service cancelled, so I need to reverse the cancellation request because I didn’t request it. I wanted the now service cancelled, not the Xfinity service but I received an email with the wrong service being cancelled.

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XfinityJorge

Official Employee

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2.8K Messages

15 days ago

user_5an6mk Hi there! Thanks for using our Forums and our team is here happy to work with you to make sure your account is not cancelled. To get started can you shoot me a DM with your full name and address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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XfinityOrlandoM

Official Employee

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3.1K Messages

15 days ago

Thanks for reaching out to us, I'm glad we were able to help you with your concerns on the cancellation of your account. Feel free to reach out to us anytime and thanks for being the best part of Xfinity

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Customer Service

user_5an6mk

Cancellation Request

XfinityJorge

XfinityOrlandoM

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