Visitor
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1 Message
Cancellation request
I got a cancellation request email when I never put in a cancellation request. I recently got a new roommate so I’m wondering if he tried to set up a service and that’s what led to this?
It also did not give me a date for this ending and it would be outright stopping my Internet. The email is official
XfinityRichard
Official Employee
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3.6K Messages
21 hours ago
Thank you for reaching out, @user_hqhb9u . I can definitely take a closer look into this for you. Please send me a DM with your full name and service address, and I'll review the account to see why that cancellation request was generated and whether any changes were made to the account. I understand how concerning it would be to receive a cancellation notice that you didn't request, especially when no disconnection date was provided. Once I have your information, I'll be happy to investigate further. 💙
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