Visitor
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1 Message
Cancellation status
Canceled my service and returned equipment on 2/14 to Xfinity store. Have not received a cancellation confirmation and account still looks active
Visitor
•
1 Message
Canceled my service and returned equipment on 2/14 to Xfinity store. Have not received a cancellation confirmation and account still looks active
XfinityEva
Official Employee
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2.3K Messages
15 days ago
@user_15t7ym Thank you for reaching out about the status of your account. We can definitely check to make sure this has been processed correctly for you. Please send us a direct message with your full name and address where you had the service.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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