Cancellation

I need help with canceling my subscription. I’ll be moving at the end of the month and will no longer need it.

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XfinityJustinC

Official Employee

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1.7K Messages

23 days ago

Hello, @user_wt978 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance and would be able to help with the requested change. I completely understand not needing service at the current location with moving at the end of the month. Are you going to need service at the new location, and looking to transfer service there?

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user_wt978

4 Messages

@XfinityJustinC no I won’t need service at the new location either

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23 days ago

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XfinityBenny

Official Employee

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1.1K Messages

@user_wt978 Thanks for explaining. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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23 days ago

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Customer Service

user_wt978

Cancellation

XfinityJustinC

user_wt978

XfinityBenny

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