cancellation

I need to cancel my internet. Give me online option as I'm travelling out of the country. The phone call at customer center does not let me put through to your agent.

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EG

Expert

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118.6K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_8tpzpd

Visitor

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4 Messages

@EG I need to know the procedure to cancel my membership

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21 days ago

0

XfinityJanelle

Official Employee

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2.2K Messages

@user_8tpzpd We are happy to assist you with your account. Please follow the DM instructions sent by @XfinityJorge

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 days ago

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user_8tpzpd

Visitor

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4 Messages

No, not at all. I just need to cancel my internet contract but no information is given. It's like a fraud.

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19 days ago

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XfinityJanelle

Official Employee

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2.2K Messages

@user_8tpzpd Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 days ago

0

XfinityJorge

Official Employee

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3K Messages

1 month ago

user_8tpzpd Hi there! Thanks for using our Forums and our team is here to help you make the changes you need. We got your back and are happy to assist you. To get started can I get your name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_8tpzpd

Visitor

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4 Messages

give me your email address, the instruction took me nowhere

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19 days ago

0

Customer Service

user_8tpzpd

cancellation

EG

user_8tpzpd

XfinityJanelle

user_8tpzpd

XfinityJanelle

XfinityJorge

user_8tpzpd

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