Visitor
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2 Messages
Cancellation
I need to cancel my Xfinity Internet service, but Xfinity Assistant is only giving me the option to schedule a phone callback. I need to complete the cancellation in writing rather than by phone.
Could an Official Xfinity Employee please assist me through Direct Messaging with Xfinity Support or via email so I can complete the cancellation?
Community Best Answer
XfinityRay
Official Employee
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4.4K Messages
17 hours ago
We are happy we could get things off your plate for you, @user_xbu1tw! We certainly hope to see you back again someday! Our community is able to help with it all. Have a nice weekend!
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XfinityJeff
Official Employee
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1.3K Messages
2 days ago
Good morning @user_xbu1tw, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear that you are wanting to close the account, but you have come to the right place for assistance with this issue. I see you have already sent us a direct message, so we will work with you there.
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