Visitor
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1 Message
Cancelling a Scheduled Appointment
Hello! I have been trying to cancel this scheduled appointment for a while now, but every time I go through the assistant, it keeps telling me the same message over and over: that I have made an appointment and it's ready within a specific time frame. I am typing this on the web version, but the little pop-up that says I've scheduled an appointment isn't at the top of my screen. I am hoping an agent can cancel it for me, since the app is making it a little harder to do so.
XfinityThomasA
Official Employee
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3.9K Messages
6 days ago
If you'd like to cancel your service appointment, you can do so online by following these steps:
Sign in to your Xfinity account.
Navigate to the Appointments section.
Select Cancel Appointment.
Click Cancel Appointment again to confirm.
How to schedule and manage your Xfinity appointment. Our team would be happy to help too. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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