Visitor
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4 Messages
Cancelling an Xfinity Plan is IMPOSSIBLE. This is ridiculous.
I'm leaving the city that I had my internet plan in and have been trying to get in touch with ANYONE at Xfinity for more than a week.
I NEED to cancel my internet plan as I will not be in the city anymore.
How can I do this? Why is there no option to do this yourself? Why does it take WEEKS to get it cancelled?
This seems like such a scam from a MASSIVE organization and CANNOT be legal.
user_1oqd3n
Visitor
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4 Messages
1 month ago
It feels as though it's simply being dragged out another month so I'm forced to pay yet another overpriced $100 plan that I won't have used at all, and this is insanity to treat customers this way.
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EG
Expert
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113K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_1oqd3n
Visitor
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4 Messages
28 days ago
Will add another comment with an update on how long it takes support to reply and get the subscription cancelled to showcase.
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user_jx9g92
Visitor
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2 Messages
11 days ago
YES. Having this same issue, have called twice and chatted 4 times. Absolutely no help with cancelling and trying to charge for 2+ months so far that I have not been using the service and trying to cancel
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