Visitor
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1 Message
Cancelling my internet
I;ve been trying to cancel my internet for a while now. Their "chat" is no help at all, as it just tells me to call or go to a store. I've made several calls and just get put on hold. Is there any way I can get some sort of live chat with a real agent to get this cancelled ASAP, as I'd like to have some copy of the chat showing I cancelled it. Thanks in advance!
EG
Expert
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113.2K Messages
27 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.6K Messages
27 days ago
Hi there, @mittenrails! Thanks for reaching out to us here on the Community Forum. Sorry to hear you'll be cancelling, but we can absolutely help you to get it done. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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XfinityVictor
Official Employee
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1.6K Messages
27 days ago
Although we disconnected your service today. I am glad we were able to provide you assistance!
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