Visitor
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6 Messages
cancelling service appointment
How do I get the service appointment cancelled? Guy at the store scheduled it and told me to call and cancel if I dont need help setting up internet. I no longer need a technician to come home as I set up the device myself. Xfinity assistant thing only gives me an option to reschedule.
XfinityJeff
Official Employee
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472 Messages
1 month ago
Good morning @user_dkkghl, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. I am glad to hear that you were able to set up the equipment and get it activates, that is awesome. If you no longer need your appointment, the easiest way to manage appointments is through the Xfinity app. You can find the instructions here.
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XfinityJeff
Official Employee
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472 Messages
1 month ago
Thank you again @user_dkkghl for using the forums for your issue today. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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