Cancelling Xfinity Home Phone

Thank you so much for taking the time to reach out to Xfinity Support today @user_lt3mk8!  We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service.  No worries!  You have reached out to the best team to get things taken care of.  Please feel free to shoot us a private message with your details so that we can get started. 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@user_lt3mk8 thank you for sending the direct message, I was able to locate that and will follow up with you there to help with making the requested change to your account. 

user_lt3mk8 Thanks again for reaching out! I'm glad we could help you with your plan changes. Take care!