Visitor
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1 Message
Cancl order
I need to cancel an order. im trying to schedule a move and just bring my current equiment but it is set to ship new equipment and have me return what i already have
Visitor
•
1 Message
I need to cancel an order. im trying to schedule a move and just bring my current equiment but it is set to ship new equipment and have me return what i already have
XfinityCarolyn
Official Employee
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380 Messages
12 minutes ago
@user_2ftj1d Thank you for reaching out, and I would be happy to help. We will need to review the pending move order to see what changes can be made and whether the shipment of the equipment can be canceled, or review other options. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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