Visitor

 • 

2 Messages

Thursday, October 9th, 2025

Cannot access email or reach live person for support

One of my Comcast email accounts reached its quota. I cannot sign into my account to delete messages from the server. For two weeks I have tried all available options. None have been helpful.

Oldest First
Selected Oldest First

Official Employee

 • 

2K Messages

17 days ago

Hello and welcome to Comcast! I am sorry to hear that you are not able to access your email. Are you able to sign in at all? I wonder if your email was migrated to Yahoo already. Here is more information on the migration to Yahoo.

Visitor

 • 

2 Messages

I am not able to sign in.  I try it says call xfinity. Cannot get to e mail assistance when calling. I have chatted with assistant to no avail. It assured me it corrected my problem but it did not.

I had this issue at with another e mail account and was able to reach a human a few months ago and was able to resolve it.  This time I have not been able to reach anyone.  I have 3 comcast + email accounts that I have had for probably 30 years.  Now only two of them are showing up in my account.

This is really frustrating. Any idea how I can speak with someone to help me with this? In the meantime I will review your info on yahoo migration. Will they do this automatically without notification? 

Many Thanks for your assistance.

Official Employee

 • 

2K Messages

Lets take a look at this for you.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here