Cannot activate gateway

As many folks do these days, I’m trying to work from home. I replaced my gateway this morning and now it won’t activate. I’ve chatted with an agent and that got me nowhere and the soonest appointment I can get is two days from now, any ideas?

Responses

Oldest First

Selected Oldest First

XfinityJustinC

Official Employee

•

2.4K Messages

1 month ago

Hello, @Sherlock717 thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network up and running. I'd definitely like to investigate further, and appreciate the update that a technician visit has already been scheduled. To ensure I'm on the same page from the previous interaction when attempting to activate the equipment.

- Are you activating a Xfinity gateway or a customer owned modem?
- Has the equipment been added to your account?
- Besides the chat, did you attempt to add/activate equipment through the Xfinity App: https://www.xfinity.com/support/articles/activate-xfi-gateway-app ?

2

0

S

Sherlock717

Visitor

•

2 Messages

@XfinityJustinC

Thank you for reaching out! I was activating an Xfinity gateway that I picked up just this morning. The equipment was added to my account at the store. I also attempted to activate the gateway numerous times with no success.... this was over a 3-4 hour span.

Interestingly, within an hour of me posting this message, I tried activating via the gateway again and it worked! Not sure what changed (if anything), but I thought I should post the update.

Thank you Justin!

Like IT

Reply IT

1 month ago

0

XfinitySeth

Official Employee

•

1.2K Messages

Nice! That's some convenient timing for sure, but as long as you're connected we'll take it 🙌 Please let us know if there's anything else we can help with before getting your post closed up 👍

Like IT

Reply IT

1 month ago

0

Customer Service

Sherlock717

Cannot activate gateway

XfinityJustinC

Sherlock717

XfinitySeth

New to the Community?