Cannot claim xfi pod.

I recently received an email stating that I am eligible for a free xfi pod with my service. When I try to follow the link in the email I eventually get to a screen that tells me there is a temporary error and to try again shortly. I have tried multiple times a day for many days in a row and I cannot claim it. I would like to receive the equipment I have been offered please.

Responses

XfinityJorge

Official Employee

•

1.7K Messages

1 month ago

user_0sds3m Hello and thanks for using our Forums to contact us about the xFi pod redemption issues. We are here happy to work together to see how we can help get this all working correctly for you. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_0sds3m

Cannot claim xfi pod.

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