1 Message
Cannot get a hold of customer service
I simply cannot get a hold of a live representative like everyone else here. How in the world do you even get to a live agent?! I am just trying to remove my unlimited data usage and got pointed in circles ..... This is very frustrating.
XfinityAmira
Official Employee
•
4.1K Messages
28 days ago
Hello user_imm8eu, thanks for visiting our Xfinity Forum. We appreciate you taking the time to reach out to us and for being a valued customer. I'm sorry that you have not been able to reach an agent for assistance with your Unlimited Data Usage concern. We do apologize for any inconvenience or frustration this has caused you as well. Rest assured, my team is here to support you. To help you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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