Visitor

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1 Message

Monday, July 20th, 2026 12:07 PM

Cannot get into app

When I try to log into the app I get this message

Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.

I want to submit a ticket to get this issue fixed.

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Official Employee

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1.1K Messages

11 days ago

Hello @user_x6ixmt thank you for taking the time to reach out. Do you know if you have any other Xfinity log ins? Have you had multiple addresses with services? 

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