2 Messages
Cannot speak with live agent
I've been attempting to speak with an agent for now two days straight at Xfinity yet repeatedly I've been denied access by your pathetic AI system on both the phone and chat, and it does not even listen to customer concerns but instead spews the same irrelevant information to me over and over. At this point I've contacted the FCC and will happily contact them again and again until I get a response from a human who works at Xfinity. This is the worst customer service experience that I have ever even heard of, let alone had to deal with myself.
XfinityBenjaminM
Official Employee
•
1.6K Messages
1 month ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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