Visitor
•
1 Message
Cannot view contracts
The website has given me trouble the entire 3 years I've been using this service. It logs me out frequently, even when I'm in the middle of loading a page, leaving me unable to view important information or adjust my billing. Now that the support has been completely replaced with a useless AI chatbot, I can't even get help through there anymore.
My bill was raised again and I want to view my contracts, yet the website keeps logging me out before I can view them. I'm tired of jumping through hoops when I pay good money every month to this service and at this point I'm extremely tempted to just cancel and move on
XfinityRaul
Official Employee
•
2.1K Messages
15 days ago
@user_8e0k4p Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
(edited)
0
0