1 Message
Can't activate service after moving
Moved to a new location, went into my local xfinity store, they gave me a new modem/router box.
Went to my new home, powered it on and plugged in coax cable. Went to the app to activate and it told me I don't have any services with them so I can't activate.
Tried going through their chat bot and phone call support. Both told me I don't have service and I can't activate. I'm stuck!!!
How do i transfer service to my new place if it keeps telling me I don't have service anymore???
XfinityPaula
Official Employee
•
1.2K Messages
14 days ago
Hello lnguyen458! Good morning, and thank you so much for your patience and for taking Xfinity with you on your move. I know this can be a chaotic time with moving, and I'm sorry that the services are not activating for us. I have a feeling that a new account may have been created when you obtained the devices from our Xfinity store, which would cause an issue since it would not be associated with your known Xfinity ID or previous account to easily transfer. No fear, I can help out and make sure that everything for your accounts are corrected and help get you online.
Please send us a direct message with your name and service address. From there we will verify the account and work to get you online!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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